SHIPPING AND RETURNS
YOUR ORDER
ORDER CONFIRMATION
When FRED RICH has received your order, you will receive an e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
By approving these terms & conditions and confirming your order, a binding agreement is entered.
HANDLING TIME
Normal orders: 1-5 working days. Custom orders: 4 weeks.
SHIPPING INFORMATION
LOCAL SHIPPING
Delivery within South Africa and overseas is free of charge.
Orders within South Africa are shipped from Cape Town through The Courier Guy. International order will be shipped with DHL Express.
Delivery to Cape Town addresses will happen the day after we dispatch your order. For orders elsewhere in South Africa, delivery will take up to five working days, excluding Public Holidays.
RETURNS
IN-STORE PURCHASES
For items bought in store or at our studio, purchases can be returned to the store for an exchange or refund within 14 days of purchase.
Please present a proof of purchase when claiming an exchange or refund.
Products must be returned unused and unworn and all original packaging with pricing, labels, hangtags etc. must be intact. The purchase price of the original item(s) will be refunded upon inspection thereof. You will be credited to the original method of payment. Returns that do not comply with the above listed criteria will not be refunded. Custom orders will also not be refunded once purchased.
ONLINE PURCHASES
Purchases can be returned for an exchange or refund within 14 days of receipt of the goods. You have the right to open the package to check your goods and to try them on, but products must be returned unused and unworn.
If you wish to make a return, please send an email to: info@fred-rich.com with your order number and the reason for your return.
All original packaging with pricing, labels, hangtags etc. must be intact. No effects such as tape or adhesive are to be attached to the product or the packaging. The purchase price of the original item(s) will be refunded upon receipt and inspection thereof. You will be credited to the original method of payment.
Returns that do not comply with the above listed criteria will not be refunded. Custom orders will also not be refunded once purchased. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so that it can be located. Return shipment is not covered by FRED RICH.
WARRANTY CLAIMS
All FRED RICH products come with a 6 month warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use.
If you believe you have a warranty claim, please send and email to: info@fred-rich.com. Please include your order number, photos of the suspected fault and a brief description of the claim.
SALE ITEMS
We do not issue refunds for items bought on sale, so please ensure you are happy with the colour, size etc. of the product(s) before you shop.